Privacy Policy

1. Introduction

TicketFair ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Web3-powered ticketing platform.

2. Information We Collect

Personal Information

• Name and email address when you create an account
• Payment information for ticket purchases
• Wallet addresses for NFT ticket delivery
• Event attendance history

Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Transaction data on the blockchain
• Usage patterns and preferences

Analytics Data

We use PostHog analytics to understand how users interact with our platform. This includes:

• Page views and navigation paths
• Click events and user interactions
• Session duration and frequency
• Feature usage and performance metrics
• Device and browser information

PostHog processes this data in accordance with their privacy policy. You can opt-out of analytics tracking through our cookie consent settings.

3. How We Use Your Information

We use the collected information to:

• Process ticket purchases and deliver NFT tickets
• Manage Dutch auction participation
• Provide customer support
• Send event updates and notifications
• Improve our platform and services through analytics
• Comply with legal obligations
• Prevent fraud and ensure platform security

4. Blockchain Data

Please note that transactions on the Polkadot blockchain are public and permanent. While we protect your personal information, blockchain transactions including wallet addresses and NFT ownership are visible on the public ledger.

5. Data Sharing

We may share your information with:

• Event organizers for ticket fulfillment
• Payment processors for transaction handling
• Service providers who assist our operations
• Law enforcement when required by law

We never sell your personal information to third parties.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and regular security audits. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Export your data in a portable format

8. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our platform.

Types of Cookies We Use

• Essential Cookies: Required for platform functionality and security
• Analytics Cookies: Help us understand platform usage through PostHog
• Preference Cookies: Remember your settings and preferences

You can manage your cookie preferences through our cookie consent banner or your browser settings. Note that disabling certain cookies may limit platform functionality.

9. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@ticketfair.io
Address: TicketFair, Inc.
[Address to be provided]